Returns & exchanges

Genetics are sensitive products. We review cases with common sense and transparency — the same trust we ask for since 2019.

• Shipping issue (damaged / lost package): open a ticket with photos and tracking ASAP.
• Our error (wrong / missing item): replacement or adjustment subject to stock.
• Change of mind / preference swap: subject to the policy at purchase time and seal integrity — contact support.

Preferred contact: official WhatsApp/email or the Contact page. We reply with respect — that is how we treat EXI GREEN customers.